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5 effective ways for credit unions to improve member experience

first_img 1SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr In a world that battles competition ruthlessly, every single day, the philosophy guiding credit unions comes as a whiff of fresh air. It isn’t a profit-centric mentality that guides this industry but an all-inclusive “for the benefit of members” approach. This sense of community is extremely inspiring in the day and age we live in. But how can credit unions make sure that they can keep this philosophy alive and stay relevant amidst such hectic digitization? On top of that, how can credit unions guarantee member loyalty and growth?The secret lies in managing the member experience.  Member experience takes into account all the feedback from members and puts it into perspective in order for credit unions to address issues and tackle them. By working on member feedback, you convey to your members that “sense of community” is not merely a trending phrase but a sacrosanct philosophy which you respect and value. Managing member experience, however, doesn’t end with collecting feedback. It starts there and culminates in loop closure.Ideally, managing member feedback should involve the following stages: continue reading »last_img read more

The Latest: Ukraine’s soccer league set to resume Saturday

first_img Share This StoryFacebookTwitteremailPrintLinkedinRedditThe Latest on the effects of the coronavirus outbreak on sports around the world:___The top men’s soccer league in Ukraine will resume Saturday in empty stadiums after a suspension because of the coronavirus pandemic. Associated Press All tennis events sanctioned by the ATP, WTA and International Tennis Federation are on hold at least until late July because of the coronavirus pandemic.But the WTT is not affiliated with those tours and does not need to abide by their decisions about when it is OK to compete. No ATP or WTA ranking points are available for its matches.The WTT says it is increasing its prize money to $5 million. That is $1.5 million more than for its 2019 season.The league is bringing all nine of its teams to one site at The Greenbrier in White Sulphur Springs, West Virginia, because of the pandemic instead of having matches around the United States.___ The Giants echoed those sentiments and said: “With today’s announcement by the governor, we are finalizing our plans to reopen the Quest Diagnostics Training Center. We will continue to have as many employees as possible working remotely. For employees who need to return to work at our facility, we expect to begin that process next week, and we will do so in a systematic and safe way that adheres to the state’s guidelines and NFL protocols.”___Formula One carmaker McLaren says 1,200 jobs will be lost across its entire group’s operations because of the coronavirus outbreak.It was not immediately clear how the cuts would affect the group’s F1 operation. The sport has yet to start its 2020 season amid the pandemic.The McLaren Group says “the cancellation of motorsport events, the suspension of manufacturing and retail activities around the world and reduced demand for technology solutions have all led to a sudden impact” on its revenue-generating activities. The event was scheduled for Aug. 26-29 in Richmond, British Columbia. It is the second competition of the seven-part series that has been canceled, with the Slovakia event the following week also not taking place.“Skate Canada has closely monitored the provincial and federal health authorities position on the COVID-19 pandemic and is committed to the health and safety of the athletes, coaches, officials, volunteers and spectators,” the organization said Tuesday. “Due to the provincial quarantine guidelines for all travelers and social distancing requirements in effect at this time, Skate Canada regretfully made the decision to cancel the event.”No decisions have been made on the other competitions, nor on the senior Grand Prix events.___ The Ukrainian Premier League says it has received approval from the country’s health ministry to restart. No games have been played since March 15.The schedule foresees league games finishing July 19 with a European qualification playoff ending 10 days later.According to UEFA rankings, Ukraine will be the second strongest league in Europe playing, behind only Germany.___The leadoff event to the ISU Junior Grand Prix of Figure Skating has been canceled by Skate Canada because of the coronavirus pandemic. NHL Commissioner Gary Bettman is expected to announce the league’s return to play format this afternoon.Bettman is set to make a televised address at 4:30 p.m. EDT about what hockey will look like if the NHL can resume the season this summer. That means a 24-team straight-to-playoffs format with the league’s other seven teams having their seasons ended.The Players’ Association voted last week to approve the 24-team format proposed by the Return to Play committee. It involves the top four teams in each conference playing a mini-tournament for seeding, while the other 16 face off in best-of-five series to set the field.There is still no timetable for the resumption of game action or when players can return to team facilities for voluntary workouts. This announcement does come on the heels of the league and NHLPA unveiling protocols for those workouts, including a limit of six players on the ice at a time.___ May 26, 2020 The Latest: Ukraine’s soccer league set to resume Saturday Conferences and television networks have agreed to an extension to next week’s deadline for determining the broadcast schedule for college football’s early season games.The Football Bowl Subdivision conferences issued a joint statement Tuesday along with ESPN, CBS Sports, Fox Sports and their affiliated networks. The statement said only that the game times would be set “at a later date as we all continue to prepare for the college football season.” The deadline typically falls on June 1, which is Monday.___ Gov. Phil Murphy tweeted Tuesday that as long as the NFL’s Giants and Jets and the NHL’s Devils follow health and medical protocols, they could open training camps or even hold competition. The NFL’s preseason and training camps wouldn’t begin until midsummer — teams are doing virtual workouts in place of the usual on-field activities because of the coronavirus pandemic. But the NHL is planning ways to complete the 2019-20 season. Should those plans include the Devils, they now can reopen their training facilities.“Professional sports teams in NJ may return to training and even competition — if their leagues choose to move in that direction,” Murphy wrote on Twitter. “We have been in constant discussions with teams about necessary protocols to protect the health and safety of players, coaches, and personnel.”A Jets spokesman said: “We are working closely with Gov. Murphy’s office, the league and our medical staff to establish prudent, health and safety measures for our staff and players. Based on those guidelines, we will begin to open our facility using a phased approach at a time that is the most practical for our operations.” McLaren says the reduced budget-cap level for F1 teams also led to the job losses.The cuts represent about a quarter of the group’s workforce.McLaren executive chairman Paul Walsh says “we plan to emerge as an efficient, sustainable business with a clear course for returning to growth.”___World TeamTennis says it is planning to allow up to 500 spectators at outdoor matches during its three-week season from July 12 to Aug. 2 at a resort in West Virginia. More AP sports: https://apnews.com/apf-sports and https://twitter.com/AP_Sports,Tampa Bay Lightning advance to face Dallas Stars in Stanley Cup finals, beating New York Islanders 2-1 in OT in Game 6last_img read more

Can the Oakland A’s get back to the playoffs in 2019?

first_imgOAKLAND — The mood in the A’s clubhouse following their elimination from the playoffs at Yankee Stadium was anything but somber.Matt Chapman, Khris Davis, and Blake Treinen held their heads up high, smiling as they answered questions just minutes following their 7-2 loss to the Yankees in Wednesday’s American League wild-card game.The feeling and message amongst players postgame was that the A’s are a team on the rise, destined to reach the playoffs for years to come. And they should feel …last_img read more

GBA Prime Sneak Peek: Fine Homebuilding Editors Interview Martin Holladay

first_imgMy fellow editors at Fine Homebuilding — Justin Fink, Rob Yagid, and Brian Pontolilo — have been hosting a weekly podcast for several months. They recently invited me to join them in a sound studio at the Fine Homebuilding office to record a conversation on a variety of building science topics.This week, I’m taking a break from my usual blog-writing schedule, substituting a two-part podcast recording. Click on one of the green triangles to start listening. Martin Holladay’s previous blog: “Bill Rose’s Building Science To-Do List.” Here’s Part 2: RELATED PODCASTS Green Architects’ Lounge: An Interview With Martin Holladay, Part 1Green Architects’ Lounge: An Interview With Martin Holladay, Part 2House Planning Help Podcast: Interview with Martin Holladay Articles mentioned in Part 2 of the podcast include:How to Build an Insulated Cathedral CeilingSite-Built Ventilation Baffles for RoofsHow to Insulate a Basement Wall Designing a Good Ventilation SystemMakeup Air for Range Hoodscenter_img Here’s Part 1: Articles mentioned in Part 1 of the podcast include:A SIP Roof Repair in WisconsinFlash-and-Batt Insulation Calculating the Minimum Thickness of Rigid Foam SheathingCombining Exterior Rigid Foam With Fluffy Insulation Click here to follow Martin Holladay on Twitter.last_img read more

Yahoo Buys Summly — Paying $30M To Kill The App, But Keep Its 17-Year-Old Founder

first_imgWhat it Takes to Build a Highly Secure FinTech … Lead image screencapped from Summly Launch from Summly on Vimeo Role of Mobile App Analytics In-App Engagement Yahoo has made another bold move in the mobile space by acquiring news reading app Summly. While the deal is not yet closed, sources tell AllThingsD that Yahoo ponied up $30 million in cash.That hefty sum is notable because Yahoo is also killing the Summly app, but holding onto its creator Nick D’Aloisio, who built it in his London home two years ago when he was just 15. Yes, you read that right. The charismatic English entrepreneur is only 17 years old, and he’s managed to put his creation in the hands of nearly a million users since its December 2011 launch while raising $1.5 million from big names like Horizon Ventures.The app’s secret sauce involved a unique algorithm that summarized articles from all over the Web, automagically condensing news stories and blog posts into bite-sized summaries intended to save readers time.Summly No More, Though D’Aloisio Stays… For A WhileYahoo made it clear that its sights were set on the backbone of the app — its team and its algorithm. “While the Summly app will close, you will see the technology come to life throughout Yahoo!’s mobile experiences soon,” wrote Adam Cahan, Yahoo’s senior vice president of mobile and emerging products, on the company’s blog this morning. D’Aloisio and his team, which numbers below the double digits, will join Yahoo, but the young founder has reportedly signed on for only 18 months — a smart move considering his potential. Yahoo’s decision to ax the app could suck for users, assuming Summly was on a path to turn into the next Flipboard or Zite or Pulse (which we’ll now never know). But it’s great news for Yahoo, which couldn’t care less about even a fast-growing, though still relatively small, news reader app.The acquisition of Summly follows Yahoo’s purchase of Jybe, a social recommendation company, just last week and New York City-based app Stamped, which similarly let users build recommendation lists, last fall. It’s all part of CEO Marissa Mayer’s plan to revitalize the ailing Yahoo brand and update its services for a new, mobile-centric generation.Education Of An EntrepreneurD’Aloisio required a few at-bats before he connected with Summly. The most important was Trimit, a bookmarklet and iOS app that acted as a text summariser in much the same way that Summly would later, albeit with a much more rudimentary interface and level of design. It was popular, but not quite as pervasive as D’Aloisio had hoped. And he apparently went a bit nuts trying to gin up coverage as a result.This culminated with a lesson in email etiquette from Gizmodo writer Casey Chan, who titled a post in August 2011 “How I Made A 15-Year-Old App Developer Cry.” Chan related how D’Aloisio’s intense fervor — read, non-stop barrage of pleading emails — resulted in Gizmodo deciding to make Trimit the blog’s featured worst app of the week (a “dick move,” as Chan later put it). Though Gizmodo didn’t know D’Aloisio’s age at the time. Two years and $30 million later, D’Aloisio appears to have survived just fine. Watch and listen to him charm you into thinking Summly is the coolest thing on the planet in the video below. It gives you a good sense of the kind of marketing buzz he might bring Yahoo in the coming months.  Related Posts Why IoT Apps are Eating Device Interfaces nick statt Tags:#Nick D’Aloisio#Summly#Yahoo The Rise and Rise of Mobile Payment Technologylast_img read more

21 days agoChelsea midfielder Mount delighted for ‘on-fire’ Abraham

first_imgChelsea midfielder Mount delighted for ‘on-fire’ Abrahamby Freddie Taylor21 days agoSend to a friendShare the loveChelsea youngster Mason Mount is delighted to see Tammy Abraham scoring goal after goal.The 22-year-old’s first Champions League against Lille on Wednesday brought his tally to 8 from 10 games.”He’s [Abraham] on fire and when you have a player like that, any time the ball goes into the box you’re expecting him to get on the end of it or create a chance or get a goal,” Mount told reporters. “It’s brilliant to have him scoring as many as he can.”The thing for him is to focus on continuing these performances and trying to get goals and goals. That’s the main thing for him. He’s a striker, so as many goals as he can score, that’s the best thing for him.” About the authorFreddie TaylorShare the loveHave your saylast_img read more

13 days agoSolskjaer keen for Man Utd to use Spanish scouting service

first_imgSolskjaer keen for Man Utd to use Spanish scouting serviceby Paul Vegas13 days agoSend to a friendShare the loveManchester United boss Ole Gunnar Solskjaer is keen to use a Spanish consultancy service to help with transfer plans.Solskjaer has recommended to United they join the client list of Madrid-based company Driblab which has a detailed database on more than 100,000 players and potential signings, says the Daily Mail.A dozen clubs in La Liga are already subscribers as are Nottingham Forest who used the available information before making a number of signings in the summer to aid their promotion push to the Premier League.Driblab evaluates the strengths and weaknesses of players from the age of 16 in more than a hundred different competitions – down to the detail of how injuries affect their ability or run and kick the ball. They also use an advanced algorithm to draw up an expected goals formula to see if attackers and goalkeepers are performing above or below standard. TagsTransfersAbout the authorPaul VegasShare the loveHave your saylast_img read more

Photo: Xavier Is Preparing For Tonight’s Game vs. Arizona By Listening To DMX’s “X Gon’ Give It To Ya” On Repeat

first_imgChris Mack with his mouth wide openCINCINNATI, OH – FEBRUARY 28: Head coach Chris Mack of the Xavier Musketeers reacts in the first half of a game against the Providence Friars at Cintas Center on February 28, 2018 in Cincinnati, Ohio. Xavier won 84-74 to claim the Big East Conference regular season title. (Photo by Joe Robbins/Getty Images)Xavier is an 11.5-point underdog in tonight’s Sweet 16 match-up against No. 2 seed Arizona, but if the program’s Spotify playlist is to be believed, the Musketeers are receiving proper motivation. Xavier Athletics tweeted out a picture of a playlist, which is just DMX’s 2003 hit “X Gon’ Give It To Ya” on repeat.Tonight’s playlist. #XMarchesOn pic.twitter.com/fdfsFfI0tv— Xavier Musketeers (@XUAthletics) March 26, 2015When it comes to X vs. the ‘Cats, one of the verses is a bit prophetic.Ain’t never gave nothin’ to me But every time I turn around Cats got they hands out wantin’ something from me I ain’t got it so you can’t get it Lets leave it at that cuz I ain’t with itPeople are certainly not giving Xavier a real chance in this one. We’ll have to see if the Musketeers can pull the major upset.last_img read more

Regional District cancels December 7 meeting on the Southern Mountain Caribou Program

first_imgA reschedule date for the meeting has yet to be announced.For more information, you can visit prrd.bc.ca DAWSON CREEK, B.C. – The Peace River Regional District has cancelled the meeting in regards to the Southern Mountain Caribou Program.The meeting was to take place on December 7, 2018.The main purpose of the meeting was to receive a delegation from Assistant Deputy Minister Jennifer McGuire, Ministry of Environment and Climate Change Strategy regarding the current status of the discussions regarding caribou recovery activities west of Chetwynd.last_img read more

Feds paid near top dollar for Trans Mountain pipeline spending watchdog says

first_img“If it was a car, we would say they paid sticker price, they didn’t negotiate very much, they didn’t get that many deals or manufacturers rebates _ quite the opposite,” Giroux told reporters Thursday morning.Expanding the pipeline’s capacity will come at an estimated cost of $9.3 billion if the project is completed by Dec. 31, 2021, the PBO estimates.But should the project encounter any construction delays or cost increases, Giroux says, “then it’s quite clear to us that the government would have overpaid” for the pipeline.An existing pipeline connects Alberta’s oilpatch northeast of Edmonton to a terminal in Burnaby, B.C., and its owner Kinder Morgan tried to expand it for years to increase the amount of crude oil it could carry. The federal government bought the pipeline from Kinder Morgan in August after political opposition to expanding the pipeline between Alberta and the B.C. coast gave the company and its investors cold feet. (It announced the purchase price as $4.5 billion but Giroux reported that after final adjustments, the net payment to Kinder Morgan was $4.4 billion.)The PBO analysis did note the project could have positive impacts on the country’s economy and on oil prices if the expansion is completed on time and on budget. But the fact the government was the only buyer is a warning sign.“It’s a very risky project to have bought something that nobody else in the private sector wanted to acquire. There are lots of retirement or pension plans that like to buy infrastructure of that nature that generate streams of revenues,” Giroux said. The board is to have its report ready by Feb. 22. “From a financial perspective, the risks are significant for taxpayers, but should this get built, it will be a relief for the oil sector in Alberta because it will accelerate the opening of markets for Canadian oil.”If the pipeline expansion does not go ahead, the value of the project would drop significantly, and cause the government to lose upwards of $2.5 billion, Giroux added, calling this the worst-case scenario.The Federal Court of Appeal struck down Ottawa’s approval of the project in a ruling last August, saying Canada failed to meaningfully consult with First Nations and that the National Energy Board failed to examine how the project would affect marine life.Ottawa is now consulting with Indigenous groups and the board has been reviewing the marine effects.center_img OTTAWA, O.N. – Canada’s parliamentary budget watchdog says the Liberal government paid the “sticker price” when it bought the Trans Mountain pipeline from Kinder Morgan for $4.4 billion.Parliamentary Budget Officer Yves Giroux estimates the Trans Mountain pipeline and planned expansion project are worth between $3.6 billion and $4.6 billion.This means government’s purchase price of $4.4 billion was at the high end of the project’s total calculated value.last_img read more