5 effective ways for credit unions to improve member experience

first_img 1SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr In a world that battles competition ruthlessly, every single day, the philosophy guiding credit unions comes as a whiff of fresh air. It isn’t a profit-centric mentality that guides this industry but an all-inclusive “for the benefit of members” approach. This sense of community is extremely inspiring in the day and age we live in. But how can credit unions make sure that they can keep this philosophy alive and stay relevant amidst such hectic digitization? On top of that, how can credit unions guarantee member loyalty and growth?The secret lies in managing the member experience.  Member experience takes into account all the feedback from members and puts it into perspective in order for credit unions to address issues and tackle them. By working on member feedback, you convey to your members that “sense of community” is not merely a trending phrase but a sacrosanct philosophy which you respect and value. Managing member experience, however, doesn’t end with collecting feedback. It starts there and culminates in loop closure.Ideally, managing member feedback should involve the following stages: continue reading »last_img read more

Grateful for care at Ellis Hospital’s ER

first_imgI received a call that my mother was transported from Baptist Nursing home to the Ellis ER. My husband and I met her as she was brought in by ambulance.They quickly put her in a room at the ER. At that point, she was resting comfortably. Very soon, there were nurses coming into her room who were very attentive to her medical needs, as well as about informing us of her medical issues.In a short period of time, she was transported to the sixth floor A-wing. As her stay continued, the amazing patient care continued as well. I must say that the level of caring and compassion was something I had never seen before and contrary to the history of Ellis Hospital.I’m very pleased with all the services and communication provided by the doctors, nurses and medical technicians and practiced on my mother’s well-being and medical issues. Kudos to the Ellis Hospital staff.Maria L. Isopo-BarringerScotiaMore from The Daily Gazette:EDITORIAL: Beware of voter intimidationEDITORIAL: Thruway tax unfair to working motoristsEDITORIAL: Find a way to get family members into nursing homesEDITORIAL: Urgent: Today is the last day to complete the censusFoss: Should main downtown branch of the Schenectady County Public Library reopen? Categories: Letters to the Editor, Opinionlast_img read more

Australian PM calls for racism protesters to be charged

first_imgBlack Lives Matter protesters should be punished for ignoring coronavirus lockdown rules Australia’s prime minister said Thursday, sparking anger by also claiming slavery never existed in the country.Tens of thousands of Australians demonstrated this week against systemic racism at home and in the United States, and more protests are planned for the coming days. Critics have called for marches to be banned on health grounds, sparking debate over freedom of speech and the country’s colonial past. During the interview, Morrison praised British explorer Captain James Cook and claimed, “there was no slavery in Australia”.The remark was roundly rejected by historians and activists, who pointed to evidence of indentured Aboriginal workers and thousands of slaves taken from the Pacific islands to work on Australian sugar cane plantations.Aboriginal Australians continue to be vastly over-represented in the prison population, and there have been more than 400 indigenous deaths in custody in the last few decades alone.Morrison did not elaborate on what charges protesters face, but authorities have warned they will at least issue fines for violating restrictions on public gatherings.Australia has seen sustained low levels of community transmission of the virus and only a handful of new cases now appear daily.Restaurants, bars and schools have reopened and many sports have restarted, though strict social distancing rules remain. Topics :center_img Conservative leader Scott Morrison said the protests violated social-distancing rules and hampered lifting a coronavirus shutdown, endangering the economy.Asked during a radio interview if demonstrators should be charged, he said: “I think they should.””I think people wanting to take this further this weekend are showing a great disrespect to their fellow Australians,” he said, as Victoria state reported one demonstrator in Melbourne had tested positive for coronavirus.The Black Lives Matter movement has resonated strongly with many in Australia — a country also wrestling with the legacy of a racist past.last_img read more

Autistic brains “organised differently” say scientists

first_img Share Tweet HealthLifestyle Autistic brains “organised differently” say scientists by: – April 4, 2011 Share Sharecenter_img Sharing is caring! 25 Views   no discussions Better understanding of autistic brainsPeople with autism use their brains differently from other people, which may explain why some have extraordinary abilities to remember and draw objects in detail, according to new research.University of Montreal scientists say in autistic people, the brain areas that deal with visual information are highly developed.Other brain areas are less active. The National Autistic Society says the findings significantly increase understanding of the condition.The research, published in the journal Human Brain Mapping, pulls together 15 years of data on the way the autistic brain works.Better at visual tasksIt suggests that the brains of autistic people are organised differently from those of other people; the area at the back of the brain, which processes visual information, is more highly developed.That leaves less brain capacity in areas which deal with decision-making and planning. That may be why people with autism can be better than others at carrying out some types of visual tasks.For example, some are able to draw highly accurate and detailed images from memory. However, they can find it difficult to interpret things like facial expressions.The condition varies in severity, with some people functioning well, but others completely unable to take part in normal society.The researchers believe their findings may lead towards new ways of helping people to live with the condition.“For example, this may show a means to help people to literacy in a much more natural way than the usual methods of helping autistic people,” said Dr Laurent Mottron from the University of Montreal.“The natural tendency is to think that autism is a form of disorganisation. Here, what we see is that it is a reorganisation of the brain,” he said.Understanding autismAutism experts regard the research findings as significant.“This review highlights that autism should not only be seen as a condition with behavioural difficulties, but should also be associated with particular skill,” said Dr Christine Ecker from the Institute of Psychiatry at Kings College, London.“It offers us unique insights into the way people with autism perceive their environment and helps us to understand some of their behaviour.”She said it added to the understanding of autism. “Knowing the strengths and difficulties of someone with autism may help to better understand their needs and help them maximize their potential.”Carol Povey of the National Autistic Society said: “This study is interesting as it begins to demonstrate why people with autism often show a strong single channel for focus and attention.“Some adults with autism develop their own ways of coping with this experience, some seek out calm and quiet places, whilst others find creative outlets, like art, can help them both process the information as well as give others an insight into how they see the world.“The more insight we have into the way autism affects sensory processing, the more people with autism, their families and professionals can develop strategies to make daily life easier.”By Jane Hughes Health correspondent, BBC Newslast_img read more

TV Best Bets of the week: MLB Divisional Series continues

first_imgTonight’s (ESPN, 5:15 p.m.) Monday nighter is Washington against New Orleans, and Thursday’s Fox/NFLN telecast is an old-school NFC East showdown between the Eagles and Giants. The home team Sunday doubleheader has the Chargers at Cleveland (CBS, 10 a.m.) and Rams at Denver (Fox, 1 p.m.), plus a CBS game TBA at 1:30 p.m. The Sunday nighter will be Kansas City and the hated New England Belichicks.College FootballOct. 11-13You can’t tune in to a college football telecast without some announcer breathlessly saying Notre Dame has an easy path to the college football playoff, which is more than enough reason to hope JT Daniels and USC have matured enough to knock the Irish out when they meet in November.Speaking of the Pac-12, the SEC has sent five teams and ACC four to the quartet for the playoffs that began in 2014. The Pac-12 has sent two. Washington went in 2017 and was routed by Alabama, and Oregon went in 2014, winning its semifinal but then getting pasted by Ohio State, 42-20, the only title game since the quartet was created that failed to be exciting or live up to the hype.October isn’t even in double digits and the Pac-12 is down to one unbeaten team – Colorado?!? – and the chances of anyone in the conference breaking into the SEC/Big Ten/Notre Dame troika looks long. Someone needs to inform the czars of the Pac-12 and Big 12 to get together and merge into the Pac-Tex 16. They’re losing relevance at a time when the TV money is too ludicrous for a major conference to shrug it off. It doesn’t help, too, when Texas is a middling program and UCLA is looking at an 0-12 season.Your viewing recommendations: Thursday, Texas Tech-TCU (ESPN 4:30 p.m.); Friday, Arizona-Utah (ESPN, 7 p.m.); and Saturday, winless Nebraska-Northwestern (ABC, 9 a.m.); Pitt-Notre Dame (NBC, 11:30 a.m.); Washington-Oregon (ABC, 12:30 p.m.) and Michigan State-Penn State (Fox, 12:30 p.m.); 0-for-2018 UCLA at Cal (Pac-12, 4 p.m.) and Wisconsin-Michigan (ABC, 4:30 p.m.); and Colorado-USC (FS1, 7:30 p.m.).SoccerOct. 11, 14FS1 has a USMNT friendly with Colombia Thursday at 5 p.m., and the network comes back with the semifinals of the CONCACAF Women’s World Cup qualifier semifinals on Sunday (2 and 5 p.m.). The winners of the semifinals automatically advance to the 2019 World Cup, and the winner of the bronze medal game does as all. The U.S. team is slated to be in the 5 p.m. match Sunday.GolfOct. 11-14Those who enjoyed Europe’s crushing of the U.S. team in the recent Ryder Cup are directed to the British Master’s Tournament in Surrey, England, which will be televised by the Golf Channel, 1:30 a.m.-9:30 a.m. on Thursday and Friday and 3:30 a.m.-9:30 a.m. Saturday and Sunday. Get up close and personal with Francesco Molinari. Dodgers hit seven home runs, sweep Colorado Rockies Fire danger is on Dave Roberts’ mind as Dodgers head to San Francisco MLB Playoffs, AL and NL Divisional SeriesMondayALDS G3, TBS, 10:30 a.m., Houston at ClevelandNLDS G4, FS1, 1:30 p.m., Dodgers at Atlanta (if necessary)ALDS G3, TBS, 4:40 p.m., Boston at New YorkTuesdayALDS, G4, TBS, 1:30 p.m., Houston at Cleveland (if necessary)ALDS, G4, TBS, 5 p.m., Boston at New YorkWednesdayNLDS, G5, FS1, 5p.m., Atlanta at Dodgers (if necessary)ThursdayALDS, G5, TBS, 1 p.m., Cleveland at Houston (if necessary)ALDS, G5, TBS, 4:40 p.m., New York at Boston (if necessary)Sign up for Home Turf and get exclusive stories every SoCal sports fan must read, sent daily. Subscribe here.Three things we’ve learned from the 2018 MLB playoffs to date: Cody Bellinger homer gives Dodgers their first walkoff win of season How Dodgers pitcher Ross Stripling topped the baseball podcast empire center_img 1. The Colorado Rockies will never win a World Series until the City of Denver is dropped to sea level. 2. The networks would agree to make all postseason series between the Yankees and Red Sox best-of-15. 3. The announcer shortage in baseball is as critical as climate change.The Rockies closed the season with a rush to earn the wild card and then spanked the Cubs in the wild-card game. But going on the road to Milwaukee was their Achilles. Take the Rockies out of Denver and their bats become balsa wood.Meanwhile, TBS announcers have determined the Yankee-Red Sox series is the greatest rivalry in sports since Godzilla met Rodan, even if the two teams haven’t met in the postseason in more than a decade. The genuflecting at the greatness of the Yankees and Fenway has reached mocking territory. What makes it worse is that the announcers in general – besides the Fox duo of Buck and Smoltz and MLB Network’s Costas and Kaat – have at best a casual understanding of the game and are so dependent on the stats they’re handed that telecasts have become a comedy of numbers. It almost – almost – makes one yearn for the singing stylings of Joe Davis and the humble homerism of Orel Hershiser.Here’s a tip: It the Dodgers and Milwaukee meet, win a bar bet by saying L.A. and Milwaukee have met in the playoffs before. The Dodgers and Milwaukee Braves met in a 1959 N.L. playoff series. Double down and bet the series-winning game was played at the Coliseum.The NLCS and ALCS series begin Friday. Dodgers’ Max Muncy trying to work his way out of slow start Best of the restThe NFLOct. 8, 11, 14I seriously doubt the NFL thought the moving of the Rams and Chargers into Los Angeles would work out as well as it has. The Rams are now 5-0 and looking like a juggernaut – apologies to Jared Goff for saying he was overrated when the Rams drafted him – and the Chargers are filling the tiny Stub Hub with regularity, meaning that new stadium in Inglewood won’t be a white elephant after all.Related Articles Newsroom GuidelinesNews TipsContact UsReport an Errorlast_img read more