5 effective ways for credit unions to improve member experience

first_img 1SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr In a world that battles competition ruthlessly, every single day, the philosophy guiding credit unions comes as a whiff of fresh air. It isn’t a profit-centric mentality that guides this industry but an all-inclusive “for the benefit of members” approach. This sense of community is extremely inspiring in the day and age we live in. But how can credit unions make sure that they can keep this philosophy alive and stay relevant amidst such hectic digitization? On top of that, how can credit unions guarantee member loyalty and growth?The secret lies in managing the member experience.  Member experience takes into account all the feedback from members and puts it into perspective in order for credit unions to address issues and tackle them. By working on member feedback, you convey to your members that “sense of community” is not merely a trending phrase but a sacrosanct philosophy which you respect and value. Managing member experience, however, doesn’t end with collecting feedback. It starts there and culminates in loop closure.Ideally, managing member feedback should involve the following stages: continue reading »last_img read more

Successful weekend for Tipp clubs in Munster Junior League

first_imgClonmel remain at the top of the table after a 14-0 win in Galbally, Clanwilliam recorded a 10-5 triumph away to Cobh Pirates and Kilfeacle – who also travelled to the Rebel County – scored a 31-21 bonus point victory against Clonakilty.Meanwhile, Thurles defeated Crosshaven 10-8 in Division 2.last_img

HBO head takes leave

first_img“Two years ago, I decided that I could handle drinking again. Clearly, I was wrong. Given that truth, I have committed myself to sobriety. I intend to take a temporary leave of absence from HBO effective today, in order to go back to working with AA.” Albrecht said he was “deeply sorry for what occurred in Las Vegas this weekend and for any embarrassment it caused my family, the company I love, and myself.” He called the weekend a “wake-up call to me of a weakness I thought I had overcome long ago.” While he wasn’t free to discuss the incident while authorities and his attorneys are “still determining the facts, it is my hope to do so in the near future,” Albrecht said in his statement. A call to the Clark County, Nev., District Attorney’s Office regarding the arrest was not immediately returned Tuesday. On Sunday in Las Vegas, the HBO chairman and chief executive was arrested for investigation of assaulting his girlfriend outside the MGM Grand casino. The arrest came just hours after Saturday’s Oscar De La Hoya-Floyd Mayweather Jr. boxing match aired on pay-per-view by HBO. Officers assigned to the match reported seeing Albrecht fighting with a woman identified only as his girlfriend in the MGM Grand’s valet parking lot shortly after 3 a.m., a Las Vegas police spokesman said. Albrecht was booked into the Clark County Detention Center and held for investigation of a misdemeanor battery-domestic assault. He was later released.160Want local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set! HBO chief executive Chris Albrecht said he was taking a leave of absence to regain control of his alcoholism following a weekend assault arrest in Las Vegas. Bill Nelson, HBO chief operating officer, will take over Albrecht’s duties “pending resolution of the police incident,” the company said. “We take these matters very seriously and will monitor this situation closely,” Time Warner chairman and chief executive officer Richard D. Parsons said in a statement. HBO Inc. is a division of Time Warner. In a statement sent to HBO staff members and released publicly Tuesday, Albrecht said he had been a “sober member” of Alcoholics Anonymous for 13 years. last_img read more